Location: Richmond, Virginia (100% onsite, no remote work)
Employment Type: Temp-to-Hire (4-month contract with potential for full-time employment)
Work Hours: Standard 9 AM - 5 PM
Job Overview
We are seeking a motivated and customer-oriented Tier II Desktop Technician to join a reputable financial services firm in Richmond, Virginia. In this role, you’ll support essential business operations by providing hands-on desktop support in a dynamic environment. With a focus on Lenovo systems, ticketing, and user assistance, this position is ideal for candidates looking to expand their technical expertise within a collaborative team setting.
Key Responsibilities
Technical Support:
- Provide technical support to end-users, with responsibilities including imaging, profile setup, device wiping, and mobile device setup.
- Troubleshoot and resolve issues on Lenovo systems and other hardware as required.
Active Directory Management:
- Manage Active Directory tasks, including group and policy administration.
Ticketing System Utilization:
- Maintain accurate ticket logs and resolve requests in a timely manner using the ticketing system (experience with Ivanti is a plus).
Customer Service:
- Deliver high-quality customer service to onsite employees and satellite office staff, building positive relationships through responsive support.
Qualifications
Experience: 1-3 years of hands-on experience in a technical support role (not entry-level)
Education: Bachelor's degree is flexible based on experience
Technical Skills:
- Strong familiarity with Lenovo systems
- Experience with Active Directory (group and policy management)
- Proficiency in using ticketing systems (Ivanti preferred but not required)
- Experience in setting up and maintaining hardware and software profiles
Customer Service Skills: Ability to interact effectively with non-technical users and provide a customer-friendly experience.
